Guarantee & Returns

Our 30-Day Guarantee

We stand behind every mat we send out. If it doesn’t work for you, we’ll make it right.

Try the Melt Relief Mat for 30 days. If you don’t feel a genuine difference in your tension, stress, or sleep quality after regular use — contact us for a full refund. No questions asked, no forms to fill out.

How it works

  1. Purchase your mat and give it a genuine try for at least 7 days of regular use.
  2. If you’re not satisfied within 30 days of delivery, email us at hello@meltrelief.com with your order number.
  3. We’ll process your full refund within 3–5 business days — no return required for items under $100.

What the guarantee covers

  • You used the mat regularly and didn’t experience meaningful tension or sleep improvement
  • The mat arrived damaged or defective
  • Your order was lost in transit

What it doesn’t cover

  • Change of mind returns where the mat hasn’t been used
  • Requests made more than 30 days after delivery
  • Damage caused by improper use or machine washing

Damaged or wrong item?

If your mat arrived damaged or you received the wrong color, email us within 7 days of delivery with a photo and your order number. We’ll ship a replacement at no cost.

Contact us

Questions about your order or guarantee? Email hello@meltrelief.com and we’ll get back to you within 1 business day.